Returns & Exchanges

At BERO, we want you to be fully satisfied with your gourmet experience; if your order arrives damaged or doesn't meet our quality standards, we offer a 30-day return policy for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and a brief explanation of the issue.

2

Provide Documentation

For quality concerns or shipping damage, please attach clear photos of the product and packaging to help us expedite your claim.

3

Receive Authorization

Once reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on whether the item needs to be sent back.

4

Refund or Replacement

After approval, we will either ship a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing